The Fender Certified Pre-Owned Reverb Store offers a unique opportunity for musicians and collectors to purchase high-quality, pre-owned Fender products that have been inspected by Fender certified technicians. This program ensures that each instrument meets stringent quality standards and provides customers with peace of mind when buying used Fender gear.
What is a Fender CPO instrument?
Each Fender Certified Pre-Owned instrument undergoes a thorough inspection process to ensure it meets Fender’s high standards for quality and playability. Once a CPO instrument passes inspection, it receives a certificate indicating its status as a Fender Certified Pre-Owned instrument and will carry a limited One (1) Year Warranty in partnership with MIRC. This certification assures that the instrument you receive has been vetted by professionals and is ready for performance.
How do I contact Fender CPO?
Toll Free: (833) 856-7464
Local: (480) 856-7803
Email: support@fendercpo.com
Please provide the following information when contacting us for about Fender Certified Pre-Owned instruments:
- Order Number
- Purchase Date
- Serial Number
Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your instrument, you can return it within 30 days of delivery for a full refund or exchange. The instrument must be returned in its original condition, including all packaging, accessories, and documentation. If you need to return your instrument, contact us and we will provide you with a return label free of charge. Upon receiving and inspecting the returned instrument, we will promptly process your refund and credit this back to the original form of payment.
What is Fender Certified Pre-Owned Instruments Warranty Policy?
Fender CPO instruments are warrantied for the period of One (1) Year from the date of purchase. This Limited Warranty applies only to the original purchaser when this instrument is purchased from Fender Certified Pre-Owned and is subject to the limitations set forth herein.
Warranty Policy
Limitations and exclusions:
The following items are not covered by this Limited Warranty.
- Fret wear, saddle wear, nut wear, strings and batteries.
- Checking, shrinking, sinking, discoloration and ware of poly or lacquer finishes.
- Setups, adjustments or routine maintenance of any kind.
- Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sunlight, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-Fender/Squier-approved polishes.
- Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
- Any damage to an Instrument resulting from customization or modification.
- Normal wear and tear on any part of the Instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware, etc.
- All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or acts of nature.
- Any Instrument whose serial number is missing, altered or tampered with in any fashion.
- Any Instrument purchased from anyone other than through the Fender CPO Store.
- Any Instrument purchased through the Fender CPO Store that has been subsequently resold and is no longer owned by the person or entity that initially purchased the Instrument from the Fender CPO Store.
- Any defects, damage, blemishes, or other issues identified in the product listing on the Fender CPO Store at the time the Instrument is purchased.
- Instruments that have been serviced by unauthorized persons (any person other than MIRC, the exclusive authorized service center related to the Fender Certified Pre-Owned Limited Warranty).