Please follow the steps below in order to troubleshoot the No Amplifier Connected issue you are experiencing with Fender FUSE. Be sure to launch and check Fender FUSE between each step to confirm if the behavior is corrected. If you still see the same behavior, continue to the next step.
If you are still seeing the same behavior when you have completed steps 1-6, move to step 7, and send the log files that you gathered to us at the following email address: email@example.com. From there we will review the logs and contact you with additional information.
Step 1: Try a connecting your amp with a second USB cable
Try a connecting your amp with a second USB cable. The cable type is USB A to mini B (Mustang™ Floor uses a USB A to B). If this step is not useful, continue with step two.
Step 2: Check in System Preferences in the “Sound” Preference Pane
- Go to the Apple key icon in the upper left corner of the desktop on your Mac as shown here.
- In the System Preferences window, select the “Sound” Preference Pane as shown below
- In the “Sound” Preference Pane, confirm that “Mustang™” is a visible input device in the Input tab as shown below. If the Mustang device is not visible in the Input tab and your amp is not connecting to Fender® FUSE™, please contact us for additional support.
Step 3: Load this updated version of Fender FUSE
(if you have not already)
Download Fender Fuse Version 2.7.0
Step 4: Update the Mono Framework for Fender® FUSE™
To uninstall and update the Mono Framework on your Mac, please follow the instructions below.
- First, navigate to Macintosh HD\Library\Frameworks. Inside the Frameworks folder, locate and move the framework file titled “Mono.framework” to the Trash.
- Next, using the included link, go to the Mono Project download page (http://www.mono-project.com/download/#download-mac). Click on the Mac OS X button on the left. Next, click on the blue button titled ‘Download Mono MRE’. Once the Mono MRE installer is downloaded, locate and double click the installer file, and run the installer. Finally, launch the Fender® FUSE™ software to see if the behavior you were seeing has been corrected.
Step 5: Run “Repair Permissions”
To run Repair Permissions, navigate to Applications/Utilities/Disk Utility. When you launch Disk Utility, select your start up drive (usually Macintosh HD) on the left side bar. Then go to the Fist Aid section. There, select Repair Permissions in the lower portion of the User Interface. Once this is complete, please try to launch Fender® FUSE™ again to confirm if the behavior you were seeing has been corrected.
Step 6: Create New Administrator Account
To create a new User Account Mac OS X, please follow the instructions below.
- Open System Preferences
- Go to Users and Groups
- Click on the plus sign in the left hand side bar to add a User Account.
- In the new account window, select Administrator for the account type and enter the desired account information and password.
- Click on the Create User.
Once you have created the new Admin User Account, log out of your current User Account and log into the new User Account and try launching Fender FUSE. Please see if the behavior you are seeing is corrected in the new User Account.
Step 7: Log Files
If the previous steps have not corrected the issue you are seeing, please gather and email the requested log files as described in the PDFs linked below to firstname.lastname@example.org. Please be sure to include a detailed description of the issue you are experiencing, along with any relevant error messages and screen shots. We will review the information and reply with related support information.
Gather Current Fender FUSE Log File
Download, unzip, and run this application:
Create Console Log
- In Macintosh HD\Applications\Utilities folders, double click on the Console application icon pictured here.
- When you launch Console, you will likely see other log information inside the log window. Click on the Clear Display button near the top of the user interface to clear the window, leave Console running and launch Fender FUSE.
- After running Fender FUSE, close the application and go back to the Console window user interface. You should see log file information in the window similar to what is shown in the image below. Click Save a Copy As… in the File menu and title the log file with your name and email to email@example.com.